Frequently Asked Questions

Our address is 1100 Division Ave S, Grand Rapids, MI 49507. We are located in the same building as Home Repair Services, and our parking lot and entrance can be found off of Green Street.

Any Kent County resident that income qualifies is eligible to become a member. Please refer to the chart below for more information about income qualification and membership fees.

2025 Community Food Club Membership Fees

The Community Food Club is open:      

Monday - Friday: 10am-5pm

Saturday: 10am-2pm

Sunday: Closed

Please note that we stop registering new members 30 minutes prior to closing and close doors 5 minutes prior to closing to allow members time to shop.

There is no appointment necessary to sign up for membership. You can register at our Member Services desk anytime between 10am-4:30pm Monday through Friday and 10am-1:30pm on Saturdays. 

To register for membership, we require an ID or an official piece of mail with your full name and current address for the head of the household. By your second month’s membership, we require verification for all household members and household income. If you have all of these items on your first visit, even better!

Verification Documents

While we can accept both cash and credit/debit cards, there is an additional $0.45 processing fee with all credit/debit card transactions. We cannot accept checks or EBT.

Your membership begins the day you make your payment and is active for 30 days. You can start a new membership on the 31st day after your last payment.

Since months vary in length, your renewal date may change each month. Check your receipt to see when you're eligible to renew!

Yes! You always have the option to pay ahead of time for your next membership. Your next membership will automatically begin the day after your current membership ends. 

Important: Any unused points will expire when your new membership begins, so be sure to use them before your current membership ends!

With each membership, you will receive points based on your household size. Please refer to the chart below to learn about how many points your household will receive. Our point system is designed to get your household size between 7 and 11 days of food with each membership.

Points per Membership Based on Household Size

Members can shop up to once per day as long as they have points available. Please note that a member may only check out once per day!

No, you cannot purchase additional points beyond your monthly membership. 

Your next membership can only start after your current 30 day membership ends. If you pay early, your new membership will not begin until the current one ends.

Yes! You can designate Authorized Shoppers for your account. Only individuals listed as Authorized Shoppers are allowed to shop on your behalf.

No, we do not offer delivery. However, you can designate an Authorized Shopper to shop on your behalf!

Points are valid for 30 days from your payment date. Any unused points will expire after that time.

When your points expire, you have two options:

1. Start a new membership—your expired points will be lost.
2. Reactivate your expired points—use them before starting a new membership on another date.

Expired points do not roll over to a new membership. 

Please note, expired points can only be reactivated within 6 months of your last payment date. Expired points older than 6 months cannot be reactivated. 

You can reactivate your expired points by stopping at the Member Services desk. Reactivated points do not need to be used all at once, but you will need to return to Member Services to reactivate them again if you come back another day!

At the Food Club, we verify both income and IDs for everyone in the household to ensure you receive the correct number of points and are charged the correct membership fee.

• To verify your household members, we need one of the following for each person:
  • Adults: A photo ID with name and matching address, or an official piece of mail with their name and matching address.
  • Children: Documents such as a birth certificate, MiChild card, Social Security card, school letter, legal custody paperwork, etc.

• To verify income, please bring any of the following documents for each household member receiving income:
  • Disability/Social Security or other benefit statement
  • Income tax return (Federal and Michigan)
  • Paycheck stub
  • Unemployment statement
  • Bank account summary (1-2 months)

New members are required to verify their account before their second membership payment. Our Member Services staff will walk through the necessary items needed for your verification during the sign up process. 

All members are required to reverify their household members and total income once every year.

Food Club members complete a brief survey at sign-up, after six months, and once a year after that.

Survey data is anonymous and helps us secure grant funding and improve your shopping experience.

Absolutely! The Community Food Club could not operate without the support of our amazing volunteers that help with check in, check out, and stocking.

If you are interested in volunteering with us, please reach out to our Volunteer & Procurement Manager, Micanna Amidon at micanna.amidon@communityfoodclubgr.org